Business Support Executive - South Africa (12:30pm-9:00pm)

Permanent employee, Full-time · South Africa - REMOTE

Job Description

Incredible opportunity available to work full-time for SmartPA South Africa servicing local and international clients on a full-time basis as a Virtual Assistant role - Business Support Executive (BSE) at the Centre of Excellence (COE)

Candidates must be able to match our clients specific shift required and local time zone full day working hours from 12h30pm to 21h00pm from Monday to Friday, which would be SA time from 13h30pm to 22h00pm from the 28th of March to 31 October and then SA time 14h30am to 23h00pm from 31 October to 28th March annually when the time zone changes. Please note that you will also work according to the UK public holiday calendar, not the South African Public Holiday calendar.

Successful candidates will be required to work remotely with a reliable home fibre internet connection but could be expected to work from an office in Johannesburg, CPT or DBN should the employer require it in the future. Successful candidates will therefore need to be able to arrange their own transport to and from work when this is necessary and is a condition of employment.

Key Responsibilities and Skills

You will be working within a shared team (pod) structure, providing support to a variety of stakeholders with varied operational tasks.
You will be responsible for executing the stakeholder requests, supporting their needs and any internal business operation requests.
You will be executing tasks with a wide range of scope and deadlines. You will be working in an assignment rotation setting meaning you won't be solely responsible for one given task and or stakeholder.
You will be working within a pod structure to support each other and your stakeholders. The pod structure allows for support and cover within the team where needed, creating team autonomy.
You will be involved with process changes, updates and creations. Streamlining, automating and creating new best practices.
You will be a SmartPA ambassador, delivering our purpose and promoting SmartPA culture and values within the team and to the stakeholder and client.
You will demonstrate the ability to proactively manage client and stakeholder expectations.

Skills

Time management, attention to detail and organisational skills are crucial within this role. As you will be providing support for numerous departments and assignments. You will need to be a pro at juggling priorities to meet deadlines whilst paying close attention to detail,
Strong communication skills both on the phone and written English is essential. You will need to have strong relationship building skills.
You will enjoy a fast paced environment and work well under pressure. Being an efficient multi-tasker and adaptable to change of tasks and or deadlines.
The ideal candidate will be adaptable and proactive. You will be executing a wide range of tasks with varying backgrounds and seniority levels. The ability to adapt your language and tone with clients is key!
Great social skills are a must – both internally and with clients.
You will have an enthusiastic ‘can do’ attitude, no job is too large or too small.
SmartPA is always open to improvements, and our people know best. So we appreciate people who are willing to contribute suggestions for business improvements

Experience

Experience with Google Suite Applications (Gmail, Docs, Sheets, Dashboards) is desirable.
Experience with MS Office (Particularly Outlook, Word and Excel) is essential.
Experience in project delivery coordination and completing tasks to tight deadlines is essential.
Some experience in admin is essential.
Experience in data handling and entry is essential.
Experience in diary management is essential.
Experience in document formatting is desired.
Experience using CRM systems / booking systems is strongly desired
Experience in account management is desired.
Experience in office management is desired.

Compulsory information required as part of the application process for evaluation prior to considering candidates for interviews:

An upto date CV with a minimum of 2 written references with contact details.
Confirmation of previous experience in the virtual assistance and administrative support industry.
Acceptance of job specifications and working hours.
Current employment status.
Notice period if employed.
Confirmation that you have a home office workspace.
Confirmation that you have a reliable home fibre internet connection.
Confirmation of availability for online interviews ASAP, and candidates must be able to access online meeting with a computer with audio & camera and have access to the internet for the interviews.
Confirmation of anticipated salary expectations within the identified levels communicated in this document.

Work Remotely

Yes (however may be required to attend office in Johannesburg North in the future)

Salary

Dependant on experience, skills and education:

Junior Level | R7,450 - R16,610

Intermediate Level | R16,610 - R20,201

Senior Level | R20,201 - R31,710

Schedule

Monday - Friday (12:30pm-9:00pm UK time)

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About us

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals

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We are looking forward to hearing from you!

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