What You’ll Do 

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily. 

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions for a key client account. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. 

Here’s what your day-to-day will look like: 

Collaborate & Innovate 

• Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
• Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery.
• Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.

Manage Key Tasks with Excellence 

• Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth 

• Identify inefficiencies, proactively recommend improvements, and assist in process changes, updates and new best practices.
• Assist in streamlining, automating repetitive tasks and embedding these improvements across client operations.

Build Relationships 

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure.

Stay Adaptable 

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

About You 

We’re looking for someone who: 

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.

• Enjoys contributing ideas to improve processes and drive business growth.

What You’ll Need 

Your experience is key, but your attitude is what sets you apart. 

Essential: 

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven ability to meet tight deadlines and juggle competing priorities.
• Experience in project delivery and administrative tasks.

Desirable: 

• Familiarity with CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in diary management, document formatting and data handling and entry.

What’s in It for You? 

At SmartPA, we believe in rewarding talent and supporting your growth: 

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Hybrid Work: 1 day at home per week.
• Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday: Because rest fuels greatness.

• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.

Important Details 

• Schedule: 37.5 hours per week, Monday–Friday, with core hours being 10:00-16:30.