What You’ll Do 

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. 

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. 

Here’s what your day-to-day will look like: 

Collaborate & Innovate 

• Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.

• Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
• Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

Manage Key Tasks with Excellence 

• Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth 

• Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
• Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.

Be a Relationship Builder 

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables.

Stay Adaptable 

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

About You 

We’re looking for someone who: 

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.

• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

What You’ll Need 

Your experience is key, but your attitude is what sets you apart. 

Essential: 

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in diary management, data handling and project coordination.
• A track record of meeting tight deadlines and juggling competing priorities.

Desirable: 

• Familiarity with Google Suite, CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in process improvement and creating efficiencies.

What’s in It for You? 

At SmartPA, we believe in rewarding talent and supporting your growth: 

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Remote Work.

• Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.