2645921 UK and Edinburgh Head Office Client Services Permanent Employee: Account Operations Partner Account Operations Partner Job Description What You'll Do
 
At SmartPA, we are the engine of our clients' success. This particular role is embedded with one of our ‘dedicated’ clients—a high-growth, global tech giant. You aren't just a coordinator; you are the Workflow Architect and operational depute, working directly alongside the Key Account Manager. 

We are looking for a powerhouse who will act as the essential glue holding our cross-functional team together. You don't need to be a programmer or a developer, but you must possess a deep conceptual understanding of what technology, automation, and AI can achieve. Working alongside the Key Account Manager, you will maintain a panoramic, holistic view of the entire account—partnering closely with our Automation, Quality Assurance (QA), and Pod Leads to identify where we can strengthen workflows and push boundaries. 

You possess an intuitive problem-solving mindset—frequently sensing where a process might bottleneck or where a client need isn't quite being met, and proactively connecting the dots to fix it. Partnering with the Key Account Manager on account growth and client satisfaction, you will be the bridge between technical capability, data-driven insights, and senior client stakeholders, ensuring our team operates as a frictionless, high-performing unit.]]> Key Responsibilities and Skills What Your Day Will Look Like 
  • Holistic Workflow Architecture:Maintaina bird’s-eye view of account operations. You will collaborate daily with QA, Automation, and Pod Leads to spot operational friction, strengthen existing processes, andidentifyexactly where AI or automation could elevate service delivery.
  • The Bridge to Innovation:You won’t be building the automations yourself(although curiosity is encouraged), but you will be the visionary who understands what is possible. You will articulate operational needs to our technical automation and AI teams, pushing boundaries to see how they can support the account.
  • Data, Reporting & Risk Insights:Managethe account’s data narrative. Alongside the Key Account Manager, you will analyse performance metrics toprovidesharp insights, celebrating successes while proactively flagging potential operational risks or bottlenecks before theyimpactthe client.
  • Change Management & Roll-outs:Act as the champion for internal evolution. When new automations or ways of working are introduced, you will lead the rollout—ensuring the team is supported, processes are adopted correctly, and transitions are seamless.
  • Senior Stakeholder Engagement & Onboarding:Serve as a trusted, high-level point of contact for the client alongside the Key Account Manager. You will lead introductory meetings to seamlessly welcome new service users, conduct post-service 'check-in' calls to measure client satisfaction, and deliver polished presentations to main client contacts to share data and key operational findings.
]]> Skills About You 
You are a strategic operational partner who possesses an analytical mind and exceptional emotional intelligence. You thrive working alongside a Key Account Manager in a fast-paced environment, taking total ownership of the account's operational heartbeat so they can focus on overarching strategy. 

You bring an intuitive approach to problem-solving; you don't just wait for data to tell you something is wrong. You naturally notice the subtle friction points between different teams and can intuitively sense how a new automation or AI workflow could smooth things out. You excel at translating the "technical" into the "functional"—whether that’s explaining a data trend to an internal team or presenting an operational victory to a senior client. You are structured, highly organised, and thrive on the challenge of bringing diverse, specialised teams together to create a unified workflow.]]> Experience What You'll Need
 
Your tech-fluency, relationship skills, and ability to see the "big picture" are what set you apart. 

Essential: 
  • Corporate Team Leadership:Minimum of 5 years of experience managing and developing teams within a corporate setting, with a proventrack recordof fostering high-performing, collaborative units. 
  • Intuitive Problem-Solving:A natural instinctfor operational mechanics. You can look at a complex, cross-functional workflow and intuitively spot the vulnerabilities, risks, or opportunities for improvement before they cause friction.
  • High-Level Client Management & Presentation:Elite verbal and written communication skills. Working alongside the Key Account Manager, you are entirely comfortable presenting operational data to senior client contacts andpossessthe facetime confidence to lead introductory meetings, run recurring check-in calls, and manage client expectations with diplomacy and clarity.
  • Conceptual Tech & AI Vision:A strong understanding of what automation and Generative AI can do for workflow efficiency. You know how to spot an automation opportunity and brief a technical team to build it.
  • AI Fluency:Hands-on experience using Generative AI tools (like Gemini) to accelerate your own daily workflow, draft communications, or research complex problems. You actively use it and can instinctively spot where it can scale a team's capability.
  • Async & Collaborative Mastery:A pro at driving cross-functional collaboration asynchronously. You know how to provide clear status updates, gather input from busy technical and delivery leads, and keep a team perfectly synchronised across digital channels without relying on endless live meetings.
  • Tech-Native Process Curiosity:A natural instinctfor finding productivity "hacks" and features within the Google ecosystem. You hate manual, repetitive tasks and constantly look at workflows to see how the current tech stack can make them smoother.
  • Analytical & Risk-Aware Mindset:Strong data literacy. You can look at a report or dashboard, extract meaningful insights, and proactivelyidentifyboth operational risks and successes.
  • Cross-Functional Collaboration:Proven experience bringing distinct teams together (e.g., technical, quality assurance, and delivery teams) to align on a single, holistic goal.
  • Change Management Literacy:Success in supporting teams through process changes, ensuring new tools or workflows are rolled out effectively and enthusiastically.
  • Google Suite Mastery:Expert-level familiarity with Google Workspace to manage account reporting, documentation, and communication ecosystems seamlessly.
Desirable: 
  • Operations in Tech:Experience working within or alongside high-growth tech organisations, understanding their pace, ambiguity, and communication styles.
  • Global & Matrix Environments:Experience navigating complex, cross-functional corporate structures and coordinating across multiple virtual time zones to keep distributed projects aligned.
]]> Work Remotely UK-Based (Flexible Working Set-up): This role is open to candidates across the UK. The exact arrangement can be tailored to the successful applicant, with options including an Edinburgh-based hybrid model (split between home and our Edinburgh office) or a fully remote setup.

Ad-Hoc Travel for Collaboration: Regardless of your base location, you must have the ability and willingness to travel to London and/or Edinburgh for in-person collaboration sessions, interactive workshops, and critical client meetings as required (anticipated to be approximately once per month).]]> Schedule Job Type What's in it for you?
  • Competitive Salaries
  • Yearly Bonuses: based on company, department, and individual performance
  • Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30)
  • 33 Days Holiday Because rest fuels greatness
]]> permanent experienced full-time 5-7 other other 2026-05-22T16:41:09+00:00 2040383 Edinburgh, Head Office Client Services Permanent Employee: 2026 UK Business Support Executive Administration Assistant / PA Job Description Unleash your potential and join the team redefining the future of administration! 

Who We Are 

At SmartPA, we don’t just provide support – we transform it. 

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. 

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. 

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you! 

]]> Key Responsibilities and Skills

What You’ll Do 

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily. 

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions for a key client account. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. 

Here’s what your day-to-day will look like: 

Collaborate & Innovate 

  • Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
  • Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery.
  • Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.

Manage Key Tasks with Excellence 

  • Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
  • Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
  • Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth 

  • Identify inefficiencies, proactively recommend improvements, and assist in process changes, updates and new best practices.
  • Assist in streamlining, automating repetitive tasks and embedding these improvements across client operations.

Build Relationships 

  • Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
  • Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
  • Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure.

Stay Adaptable 

  • Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.
]]> Experience

About You 

We’re looking for someone who: 

  • Thrives in a dynamic, entrepreneurial environment where no two days are the same.
  • Is passionate about redefining what it means to deliver world-class PA and admin support.
  • Can manage their own time and workload effectively, delivering results with confidence.
  • Brings enthusiasm, creativity, and positivity to their work.
  • Enjoys contributing ideas to improve processes and drive business growth.

 

What You’ll Need 

Your experience is key, but your attitude is what sets you apart. 

Essential: 

  • Proficiency in MS Office (especially Outlook, Word, and Excel).
  • Proven ability to meet tight deadlines and juggle competing priorities.
  • Experience in project delivery and administrative tasks.

Desirable: 

  • Familiarity with CRM platforms and booking systems.
  • Background in office management, account management, or similar.
  • Experience in diary management, document formatting and data handling and entry.
]]> Salary Schedule What's in it for you?

What’s in It for You? 

At SmartPA, we believe in rewarding talent and supporting your growth: 

Competitive Salaries
Yearly Bonuses: based on company, department, and individual performance.
Hybrid Work: 1 day at home per week.
Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
33 Days Holiday Because rest fuels greatness.Schedule: 37.5 hours per week, Monday–Friday, with core hours being 10:00-16:30.]]> permanent experienced full-time 1-2 administrative administrative_and_clerical 2025-04-01T14:44:18+00:00 25000.00 35000.00 £ GBP yearly 2040426 UK - REMOTE Client Services Permanent Employee: 2026 UK Business Support Executive Administration Assistant / PA Job Description Unleash your potential and join the team redefining the future of administration!

Who We Are 

At SmartPA, we don’t just provide support – we transform it. 

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. 

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. 

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you! 

]]> Key Responsibilities and Skills

What You’ll Do 

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. 

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success. 

Here’s what your day-to-day will look like: 

Collaborate & Innovate 

  • Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
  • Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
  • Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

Manage Key Tasks with Excellence 

  • Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
  • Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
  • Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth 

  • Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
  • Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.

Be a Relationship Builder 

  • Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
  • Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
  • Collaborate across teams to ensure consistent quality and excellence in all deliverables.

Stay Adaptable 

  • Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.
]]> Experience

About You 

We’re looking for someone who: 

  • Thrives in a dynamic, entrepreneurial environment where no two days are the same.
  • Is passionate about redefining what it means to deliver world-class PA and admin support.
  • Can manage their own time and workload effectively, delivering results with confidence.
  • Brings enthusiasm, creativity, and positivity to their work.
  • Enjoys contributing ideas to improve processes and drive business growth.

 

What You’ll Need 

Your experience is key, but your attitude is what sets you apart. 

Essential: 

  • Proficiency in MS Office (especially Outlook, Word, and Excel).
  • Proven experience in diary management, data handling and project coordination.
  • A track record of meeting tight deadlines and juggling competing priorities.

Desirable: 

  • Familiarity with Google Suite, CRM platforms and booking systems.
  • Background in office management, account management, or similar.
  • Experience in process improvement and creating efficiencies.
]]> Work Remotely Salary Schedule What's in it for you?

What’s in It for You? 

At SmartPA, we believe in rewarding talent and supporting your growth: 

  • Competitive Salaries
  • Yearly Bonuses based on company, department, and individual performance.
  • Remote Work.
  • Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
  • 33 Days Holiday: Because rest fuels greatness.
  • Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
]]> permanent experienced full-time 1-2 administrative administrative_and_clerical 2025-04-01T15:10:57+00:00 25000.00 35000.00 £ GBP yearly 2480738 South Africa - REMOTE Client Services Permanent Employee: 2026 SA Business Support Executive Administration Assistant / PA Job Description SmartPA, we don't just provide support - we transform it. 

Our Mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.  

If you're ready to challenge the status quo and create meaningful impact, we want to hear from you!]]> Key Responsibilities and Skills
In the role Business Support Executive, you'll play a pivotal role in providing bespoke solutions for our clients. You'll tackle real challenges, establish meaningful relationships and make tangible difference to client success. 

Here's what your day-to-day will look like:

Collaborate & Innovate 
  • Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines
  • Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery
  • Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts
Manage Key Tasks with Excellence
  • Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client
  • Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable
  • Perform accurate data entry and reporting, ensuring all insights are actionable and timely
Support Business Growth
  • Identify inefficiencies, proactively recommended improvements, and assist in process changes, updates and new best practice
  • Assist in streamlining, automating repetitive tasks and embedding these improvements across client operations 
Build Relationships
  • Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations 
  • Represent SmartPA's values with authenticity, serving as a positive brand ambassador in every interaction
  • Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure 
Stay Adaptable
  • Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment
]]> Experience
  • Thrives in a dynamic, entrepreneurial environment where no two days are the same
  • Is passionate about redefining what it means to deliver world-class PA and admin support
  • Can manage their own time and workload effectively, delivering results with confidence 
  • Brings enthusiasm, creativity, and positivity to their work 
  • Enjoys contributing ideas to improve processes and drive business growth 
    • Your experience is key, but your attitude is what sets you apart

    Essential:
    • Proficiency in MS Office (especially Outlook, Word, Excel)
    • Proven ability to meet tight deadlines and juggle competing priorities 
    • Experience in project delivery and administrative tasks
    Desirable:
    • Familiarity with CRM platforms and booking systems 
    • Background in office management, account management or, similar
    • Experience in diary management, document formatting and data handling entry
    ]]>     Work Remotely Salary Schedule Job Type Permanent]]> What's in it for you?
    • Competitive salaries 
    • Yearly bonuses: based on company, department and individual performance
    • Flexitime initiative: work when you're most productive (core hours 10am - 4.30pm)
    • 33 day annual leave
    • Department incentives 
    • Employee Assistance Programme 
    ]]>     permanent experienced full-time 1-2 executive_support administrative_and_clerical 2026-01-08T14:55:48+00:00 200000.00 450000.00 R ZAR yearly     2493377 South Africa - REMOTE Client Services Permanent Employee: 2026 SA Business Support Executive Administration Assistant / PA Job Description SmartPA, we don't just provide support - we transform it.

    Our Mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations.

    With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

    If you're ready to challenge the status quo and create meaningful impact, we want to hear from you!

    What You'll Do 
    The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business - delivering high-impact, tailored support to clients daily.

    In the role of Business Support Executive, you’ll provide dedicated, tailored support to a single client, working closely with them to understand their priorities and challenges. You’ll build a strong, trusted relationship, deliver bespoke solutions, and play a key role in driving their day-to-day success and long-term outcomes.

    Here's what your day-to-day will look like:

    Operational Delivery
    • Managing the end-to-end delivery of business assignments, ensuring accuracy, timeliness, and high-quality standards.
    • Prioritising and organising your workload to meet deadlines across multiple tasks and workstreams.
    • Tracking progress against SLAs and KPIs, using project tracking tools to monitor deliverables and performance.
    • Maintaining accurate documentation and ensuring governance and quality assurance standards are consistently met.
    • Using systems, digital tools, and automation solutions to work efficiently and effectively.
    Stakeholder Management & Communication
    • Providing regular updates to team leaders and key stakeholders on progress, risks, and outcomes.
    • Attending stakeholder meetings to align on priorities, resolve issues, and share progress.
    • Supporting issue resolution and contributing to maintaining high quality and service standards.
    Continuous Improvement & Innovation
    • Identifying opportunities to improve processes and reduce non–value-added activity.
    • Supporting continuous improvement initiatives to enhance efficiency and performance.
    • Contributing ideas and insight on automation and digital solutions to drive operational excellence.
    ]]>     Skills
    • Thrives in a dynamic, entrepreneurial environment where no two days are the same
    • Is passionate about redefining what it means to deliver world-class PA and admin support
    • Can manage their own time and workload effectively, delivering results with confidence
    • Brings enthusiasm, creativity, and positivity to their work
    • Enjoys contributing ideas to improve processes and drive business growth
    Your experience is key, but your attitude is what sets you apart

    Essential:
    • Proven experience in business operations, administration, or client service delivery.
    • Excellent organisational and multitasking skills, with the ability to manage competing priorities.
    • Strong communication and stakeholder management abilities.
    • High attention to detail and commitment to quality.
    • Proactive, solution-focused mindset.
    • Intermediate technical proficiency, including systems navigation, data entry, and digital tools.
    • Strong technical proficiency, including GSuite, systems navigation, data entry, and digital tools.
    Desirable:
    • Experience in process improvement or continuous improvement initiatives.
    • Familiarity with automation platforms or digital workflow tools.
    • Background in client account management, office management, or similar service-led roles.
    ]]>     Work Remotely Salary Schedule
    Permanent positions

    Monday - Friday

    Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day. Time currently 4:00pm to 12:30am (SAST).

    Fully remote work]]>     What's in it for you?
    • Competitive salaries
    • Yearly bonuses: based on company, department and individual performance
    • Flexitime initiative: work when you're most productive (core hours 10am - 4.30pm)
    • 33 day annual leave
    • Department incentives
    • Employee Assistance Programme
    ]]>     permanent experienced full-time 1-2 administrative administrative_and_clerical 2026-01-16T09:11:55+00:00 200000.00 400000.00 R ZAR yearly     2463944 UK and Edinburgh Head Office Client Services Permanent Employee: Automation Specialist 2026 Automation Specialist Job Description About us

    From supporting start-ups to empowering stakeholders at Google and freeing up the time of a leading Travel Tech C-suite, SmartPA has built a model where technology enhances human capability rather than replaces it. We help people focus on what matters most, while we take care of the systems, tools, and processes that make it possible.

    This role is dedicated to one of our key clients – a global tech leader – giving you the opportunity to make a tangible impact on a high-performing, international team.

    Our Vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future.]]>     Key Responsibilities and Skills What you’ll do

    As a Tools & Automation Specialist, you’ll be the person who makes work feel easier. You’ll design and build smart automation tools that remove friction, save time, and help teams focus on work that actually matters.
    You’ll thrive in a fast-moving environment where no two days are the same, bringing a human-centred mindset and a genuine curiosity about how technology can work better for people – not the other way around. This is a role for someone who enjoys spotting inefficiencies, building elegant solutions, and changing the way teams get things done.

    What your day will look like 
    • Building and rolling out automation tools and frameworks that simplify and improve everyday business operations.
    • Spotting opportunities where automation can make the biggest impact – then leading the charge to turn ideas into reality.
    • Creating scalable, future-ready solutions that work across different areas of the business.
    • Helping stakeholders rethink how things are done, using automation to make processes smarter, faster, and more impactful.
    • Owning projects end-to-end – from idea to launch – and clearly showing the value and results they deliver.
    • Bringing insights to life by presenting data, visuals, and recommendations in a way that tells a compelling story.
    The Impact you’ll have 

    Your work will free up time and capacity for high-performing teams, helping them move faster, innovate more, and deliver better experiences. You’ll support major technology breakthroughs, enhance UX, and boost productivity across both our client and SmartPA teams.
    In short: you’re a force multiplier – unlocking capacity, enabling innovation, and making great work happen at scale.]]>     Experience What you’ll need

    Essential:
    • 4–6 years in a technology environment, ideally covering full-stack development and the end-to-end application lifecycle (design, build, deploy, maintain)
    • 2+ years programming in languages like JavaScript, Python, Java (or equivalent), with experience in frontend frameworks (React, Angular, Vue) and backend platforms (Node.js, Java, Python)
    • Solid knowledge of SQL databases, including data modelling, writing efficient queries, and tuning performance
    • Familiarity with Agile methodologies and process improvement techniques (e.g., Lean, Six Sigma)
    • Strong analytical skills, able to translate business operations into technical solutions that deliver measurable results.
    Desirable:
    • Experience automating business tools and workflows within the Google ecosystem (Workspace, Cloud, etc.).
    • Understanding of databases, REST APIs, system integration, networking, and cloud environments.
    • Experience managing runtime environments and supporting production applications.
    • Demonstrated ability to identify data-driven opportunities and establish success metrics.
    • Proven track record in setting up and maintaining key business or product performance dashboards.
    ]]>     Work Remotely Remote working for those in wider areas]]> Salary Schedule Job Type What's in it for you? What's in it for you?
    • Competitive Salaries
    • Yearly Bonuses based on company, department, and individual performance.
    • Department based incentives.
    • Hybrid / Remote Work
    • 33 Days Holiday
    • Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
    What excites you more?
    • Working at the intersection of human-centred design and cutting-edge technology for a global tech client – where your work has real-world reach.
    • Being part of a company with a clear and meaningful purpose: making technology work better for people.
    • Owning high-impact initiatives from start to finish, with the autonomy to shape how things are done and see the results of your work.
    • Thriving in a fast-paced, collaborative environment, surrounded by skilled professionals who value excellence, passion, integrity and collaboration.
    • Being supported by a company that genuinely invests in its people – offering well-rounded benefits, flexibility, and a culture that values wellbeing, growth, and balance, so you can do your best work and enjoy the journey.
    ]]>     permanent experienced full-time 2-5 other other 2025-12-16T15:57:56+00:00 30000.00 40000.00 £ GBP yearly     2464887 South Africa - REMOTE Client Services Permanent Employee: Automation Specialist 2026 Automation Specialist Job Description About us

    From supporting start-ups to empowering stakeholders at Google and freeing up the time of a leading Travel Tech C-suite, SmartPA has built a model where technology enhances human capability rather than replaces it. We help people focus on what matters most, while we take care of the systems, tools, and processes that make it possible.

    This role is dedicated to one of our key clients – a global tech leader – giving you the opportunity to make a tangible impact on a high-performing, international team.

    Our Vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future.]]>     Key Responsibilities and Skills What you’ll do

    As a Tools & Automation Specialist, you’ll be the person who makes work feel easier. You’ll design and build smart automation tools that remove friction, save time, and help teams focus on work that actually matters.
    You’ll thrive in a fast-moving environment where no two days are the same, bringing a human-centred mindset and a genuine curiosity about how technology can work better for people – not the other way around. This is a role for someone who enjoys spotting inefficiencies, building elegant solutions, and changing the way teams get things done.

    What your day will look like 
    • Building and rolling out automation tools and frameworks that simplify and improve everyday business operations.
    • Spotting opportunities where automation can make the biggest impact – then leading the charge to turn ideas into reality.
    • Creating scalable, future-ready solutions that work across different areas of the business.
    • Helping stakeholders rethink how things are done, using automation to make processes smarter, faster, and more impactful.
    • Owning projects end-to-end – from idea to launch – and clearly showing the value and results they deliver.
    • Bringing insights to life by presenting data, visuals, and recommendations in a way that tells a compelling story.
    The Impact you’ll have 

    Your work will free up time and capacity for high-performing teams, helping them move faster, innovate more, and deliver better experiences. You’ll support major technology breakthroughs, enhance UX, and boost productivity across both our client and SmartPA teams.
    In short: you’re a force multiplier – unlocking capacity, enabling innovation, and making great work happen at scale.]]>     Experience What you’ll need

    Essential:
    • 4–6 years in a technology environment, ideally covering full-stack development and the end-to-end application lifecycle (design, build, deploy, maintain)
    • 2+ years programming in languages like JavaScript, Python, Java (or equivalent), with experience in frontend frameworks (React, Angular, Vue) and backend platforms (Node.js, Java, Python)
    • Solid knowledge of SQL databases, including data modelling, writing efficient queries, and tuning performance
    • Familiarity with Agile methodologies and process improvement techniques (e.g., Lean, Six Sigma)
    • Strong analytical skills, able to translate business operations into technical solutions that deliver measurable results.
    Desirable:
    • Experience automating business tools and workflows within the Google ecosystem (Workspace, Cloud, etc.).
    • Understanding of databases, REST APIs, system integration, networking, and cloud environments.
    • Experience managing runtime environments and supporting production applications.
    • Demonstrated ability to identify data-driven opportunities and establish success metrics.
    • Proven track record in setting up and maintaining key business or product performance dashboards.
    ]]>     Work Remotely Salary Schedule Job Type What's in it for you? What's in it for you?
    • Competitive Salaries
    • Yearly Bonuses based on company, department, and individual performance.
    • Department based incentives.
    • Hybrid / Remote Work
    • 33 Days Holiday
    • Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
    What excites you more?
    • Working at the intersection of human-centred design and cutting-edge technology for a global tech client – where your work has real-world reach.
    • Being part of a company with a clear and meaningful purpose: making technology work better for people.
    • Owning high-impact initiatives from start to finish, with the autonomy to shape how things are done and see the results of your work.
    • Thriving in a fast-paced, collaborative environment, surrounded by skilled professionals who value excellence, passion, integrity and collaboration.
    • Being supported by a company that genuinely invests in its people – offering well-rounded benefits, flexibility, and a culture that values wellbeing, growth, and balance, so you can do your best work and enjoy the journey.
    ]]>     permanent experienced full-time 2-5 other other 2025-12-17T11:39:50+00:00 400000.00 580000.00 R ZAR yearly     2647964 South Africa - REMOTE Client Services Business Operations Assistant Job Description
    Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. 
    This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.  

    Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.  

    You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders. 

    This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.]]>     Key Responsibilities and Skills  Core Business Support & Workflow Delivery 
    • Working within a small team, collaborating onthe end-to-end delivery of business assignments.
    • Prioritising and organising workload across multiple tasks and workstreams.
    • Tracking progress against SLAs and KPIs using digital tools.
    • Maintainingaccuratedocumentation and ensuring quality standards are met.
    • Using systems, platforms, and digital tools to deliver work efficiently.
    • Collaborating with team members to ensure consistent, high-quality output.
    Data Operations  
    • Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
    • Processing, cleaning, andvalidatingraw data using spreadsheets and digital tools.
    • Designing, building, andmaintaininginteractive dashboards, reports, and internal knowledge bases (i.e.GoogleWorkspace,MicrositesandNotebookLM).
    • Translating raw data into clear, visually compelling, and actionable insights.
    • Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
    • Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
    • Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.
    Stakeholder Communication 
    • Providing updates to stakeholders on project progress, outputs, and dashboard findings.
    • Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
    • Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
    • Supporting issue resolution, service quality, and continuous improvement initiatives.
    ]]>     Skills We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. 

    Essential 
    • Proven experience in administration, business operations, data entry, content management, or operational support roles.
    • Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
    • Expertproficiencyin at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
    • A demonstrable ability toshowcasehigh-quality dashboards or reports during the interview stage thatshowcaseanalytical clarity and visual standards.
    • Excellent written and verbal communication skills with the ability to simplify complex information.
    • Confidence working with multiple systems, software, and platforms in a tech-enabled environment.
    Desirable 
    While not essential, the following would be advantageous: 
    • Strong understanding of relational databases and experience querying data using SQL.
    • Experience working with CMS or CRM platforms.
    • Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
    • Familiarity with data governance, version control, or structured documentation best practices.
    • Experience working in a fast-paced, KPI/SLA-driven environment.
    • Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.
    We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply.]]>     Experience You will thrive in this role if you: 
    • Have experience in administrative, operational, or service delivery roles.
    • Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.
    • Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.
    • Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.
    • Have a keen eye for formatting consistency and strong attention to detail.
    • Are passionate about making data accessible and understandable to non-technical users.
    • Understand that a beautiful dashboard or report is only as good as its underlying data integrity.
    ]]>     Work Remotely Schedule Hours: 37.5 hours per week, Monday–Friday 
    • UK:14:00–22:30 GMT/BST
    • South Africa:16:00–00:30 SAST
    • Shift Alignment: Aligned to cover the 09:00–17:30 EST business day, where key client contact is based.
      • Please note:a later shift pattern can be accommodated if preferred, but we are unable to support an earlier start time for this role.
    ]]>     Job Type What's in it for you?
    • Competitive salary 
    • 33 days holiday 
    • Fully remote
    • Ongoing development and career opportunities 
    • Department incentives 
    • Employee Assistance Programme
    • A genuinely positive, people-first culture 
    ]]>     How to Apply Step 1: Please send us a copy of your CV and a cover letter that outlines how your experience maps to the three core areas of this position: business support, data operations, and stakeholder communication.

    Step 2: We ask that you commit to completing a short AI interview which will last no longer than 5 minutes.

    Step 3: If successful you'll get an opportunity to meet our team for an online interview. Please note that we may ask you to prepare a short task ahead of the interview.]]>     permanent experienced full-time 2-5 general_other_administrative_clerical administrative_and_clerical 2026-05-26T16:02:08+00:00     2634834 UK and Edinburgh Head Office Internal Services Temporary Employee: Marketing Intern Digital Marketing Intern Key Responsibilities and Skills
    You’ll spend the summer: 
    • Researching SMB audiences and identifying the most effective digital channels to reach them
    • Developing and documenting a digital marketing strategy with clear objectives, channels, messaging and KPIs
    • Creating compelling content for social media, email campaigns, and the SmartPA website
    • Managing and growing our social media presence (particularly focused onInstagram,Facebook,Xand possibly TikTok)
    • Analysing paid digital campaigns (Google Ads, LinkedIn Ads)
    • Using analytics tools to track performance and make data-led recommendations
    • Supporting SEO activities including keyword research and on-page optimisation
    • Collaborating with the widerGrowthteam on lead generation campaigns
    • Presenting findings and strategy updates to senior stakeholders
    This internship is a genuine opportunity to shape how we reach and engage the businesses that need us most.
    ]]>     Experience Essential: 
    • Currently studying for a degree in Marketing, Digital Marketing, Business or a closely related discipline (2nd or 3rd year)
    • Strong understanding of major social media platforms and digital marketing principles
    • Analytical mindset — comfortable working with data and drawing actionable insights
    • Excellent written communication skills with an eye for engaging copy
    • Proactive, self-starter attitude with strong organisational skills
    • Genuine interest in the SMB landscape and B2B marketing
    Desirable: 
    • Hands-on experience with tools such as HubSpot
    • Familiarity with paid social or PPC advertising
    • Basic knowledge of SEO best practices
    • Experience managing social media accounts (personal or professional)
    • InDesignor basic design skills a bonus
    ]]>     Work Remotely Schedule Job Type Temporary (10-12 weeks)]]> What's in it for you?
  • Real-world experience building a B2B digital marketing strategy from the ground up
  • Direct mentorship from a senior commercial leader
  • Exposure to the fast-growing virtual services and business automation sector
  • A tangible portfolio piece: a fully developed digital marketing strategy
  • Potential for ongoing or graduate-level opportunities for the right candidate
  • A hybrid working environment with time in our vibrant Edinburgh city-centre office

    • For application, we will need a copy of your CV and a short cover letter (no more than one page) telling us why you’re excited about this role and what you’d bring to SmartPA’s digital marketing strategy.

    We’d love to see examples of any marketing work, campaigns, or projects you’ve been involved in — even if they’re from university assignments or personal projects. 

    If you need more information please contact our Chief Commercial Officer, Jo at Jo.styles@smart-pa.com]]>     intern student full-time marketing_communications marketing_and_product 2026-05-14T13:06:08+00:00     2541956 South Africa - REMOTE Client Services Permanent Employee: Document Production Specialist Legal Document Production Specialist Key Responsibilities and Skills Our vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future.

    The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to clients daily. 

    In the role of Legal Document Production Specialist, you’ll play a pivotal role in delivering high-quality, accurate, and consistent document production support for a law firm client account. You’ll work as an extension of your client’s business, producing complex documents to exacting standards, building trusted relationships, and making a tangible impact on client success through precision, professionalism, and expertise.

    Here’s what your day-to-day will look like:

    Collaborate & Deliver Excellence
    • Work closely with your client and support teams to deliver accurate, timely, and high-quality document production support
    • Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and effective workload management
    • Share ideas and best practice to continuously improve document quality, and client outcomes
     
    Manage Document Production with Precision
    • Produce, format, and amend a wide range of documents including correspondence, agreements, reports, bundles, and presentations, ensuring exceptional attention to detail
    • Reformat documents into house style, confidently working with precedents, numbering, tables, tracked changes, and complex formatting requirements
    • Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively
    • Accurately process tracked changes and use document comparison tools to ensure version control and accuracy
    • Produce transcription using digital dictation when required
     
    Use Technology to Enable Success
    • Work confidently with document management systems including Liberate, iManage, and Katchr dashboards, following client and firm processes
    • Work with MS Office, PDFdocs, DocuSign, MS Teams, and other relevant software to manage, produce, and deliver documentation effectively
    • Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working
     
    Build Trusted Client Relationships
    • Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard
    • Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues, seeking clarification where needed
    • Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction
     
    Stay Adaptable & Support the Team
    • Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence
    • Contribute to maintaining and improving process documentation, team knowledge, and ways of working
    • Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment

    ]]>     Skills
    • Thrives in a high-standards, client-focused environment where accuracy and attention to detail are critical
    • Takes pride in delivering exceptional document production and support services
    • Can manage their workload effectively, balancing deadlines with quality and precision
    • Communicates clearly, professionally, and confidently with stakeholders at all levels
    • Enjoys contributing ideas to improve processes, workflows, and client outcomes
    ]]>     Experience
    • Minimum 2 years experience in legal document work
    • Demonstrated experience producing and managing complex documents in administrative or legal support roles
    • Strong experience with complex Word documents, including styles, templates, tracked changes, and formatting
    • Excellent literacy, numeracy, and attention to detail, with advanced MS Word skills and proficiency in Excel, PowerPoint, and Outlook
    • Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software
    • Ability to meet tight deadlines while maintaining accuracy and attention to detail
    • Strong communication skills, able to build constructive working relationships at all levels
    • Flexible and adaptable, thriving in a fast-paced environment and contributing effectively within a team
    ]]>     Work Remotely Schedule Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)]]> Job Type What's in it for you?
    • Competitive salaries
    • Full time, remote work
    • 33 days holiday: because rest fuels greatness
    • Department incentives
    • Employee Assistant Programme 
    ]]>     permanent experienced full-time 2-5 administrative administrative_and_clerical 2026-02-24T08:43:08+00:00     2550549 South Africa - REMOTE Client Services Permanent Employee: DP TL Legal Document Production Team Leader Key Responsibilities and Skills Legal Document Production Team Leader is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.

    Team Leadership
    • Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards 
    • Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development
    • Provide hands-on support with complex or high-risk document production tasks as required 
    Operations & Service Delivery 
    • Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels 
    • Maintain the highest standards of accuracy, output, and turnaround across all document production work
    • Act as the first point of escalation for workflow challenges, quality concerns, or client expectations 
    • Provide hands-on support with complex document production where required
    • Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs) 
    • Champion best practice and support the adoption of new technology and tools
    Process Improvement & Quality
    • Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively 
    • Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes
    • Maintain clear process documentation and encourage knowledge sharing across the team
    Stakeholder Management 
    • Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed. 
    • Build and maintain strong day-to-day relationship with the client
    • Support with service reviews, contributing to positive client outcomes and long-term partnerships
    ]]>     Skills We're looking for someone who:
    • Has proven ability to lead, coach and develop a team in a high-standards, client-focused environment 
    • Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy
    • Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels
    • Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomes 
    • Has high attention to detail and commitment to accuracy across all document production work
    • Has strong problem-solving and decision-making skills, including handling escalations effectively 
    • Has the ability to monitor team performance, provide constructive feedback, and support continuous learning
    • Is comfortable with adopting new technology and tools

    ]]>     Experience Essential:
    • Minimum of 3+ years' experience in legal document production
    • Minimum of 2+ years' team management experience
    • Demonstrated experience producing, reviewing, and managing complex documents, including advanced word function (styles, templates, tracked changes, formatting)
    • Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software
    • Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail
    • Proven track record of building constructive working relationships and collaborating effectively within a team
    • Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required
    ]]>     Work Remotely Schedule Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST)]]> Job Type What's in it for you? At SmartPA, we believe in rewarding talent and supporting your growth:
    • Competitive salaries
    • Full time, remote work
    • Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)
    • 33 days holiday: because rest fuels greatness
    • Department incentives
    • Employee Assistant Programme 

    ]]>     permanent experienced full-time 2-5 secretary administrative_and_clerical 2026-03-02T14:44:20+00:00     2644718 UK and Edinburgh Head Office Internal Services Permanent Employee: Marketing Manager Marketing Manager Job Description
    This is a role where you will genuinely shape how SmartPA is seen in the market.

    Our Chief Commercial Officer carries overall responsibility for sales and marketing, supported by a small but effective Growth team. We have a freelance content writer who produces strong material, and a BD & Marketing Ops Manager who handles operational activity. What we need now is a Marketing Manager to sit at the centre of this; someone who can own our brand awareness and lead generation strategy, bring creative thinking and commercial rigour, and free the CCO from day-to-day marketing execution.
    Our clients range from owner-managed SMBs to large global businesses, and our marketing needs to resonate across that full spectrum. You’ll be responsible for making sure we show up correctly for each audience with the right message, the right channel, the right tone.]]>     Key Responsibilities and Skills Brand and positioning
    • Own SmartPA’s brand voice and ensure consistency across all channels and touchpoints
    • Develop and maintain clear messaging tailored to our different client personas, from the time-pressed SMB founder to the procurement lead at a global enterprise
    • Act as the internal guardian of how SmartPA presents itself, reviewing all external-facing content before publication
    Content strategy and freelancer management
    • Own the content calendar and set the strategic direction for what we publish and why
    • Brief our freelance content writer with clear, well-researched briefs that reflect our audience, tone and commercial goals
    • Review, edit and approve all content output, ensuring it speaks authentically to each client segment 
    • Identify content gaps and commission new formats including case studies, thought leadership, email sequences, landing pages, videos
    • Ensure we are presenting ourselves in the right way across all channels and formats
    Lead generation and campaigns
    • Design and execute multi-channel lead generation campaigns targeting both SMB and corporate prospects
    • Plan and manage paid social and search activity, either directly or by briefing specialist resource
    • Build and optimise email nurture programmes that move prospects through the funnel
    • Work closely with the sales team to ensure marketing activity translates into qualified pipeline
    HubSpot 
    • Take ownership of HubSpot as the marketing source of truth — ensuring data is clean, segmented and actionable
    • Work with our BD & Marketing Ops Manager to build and manage automated workflows that support lead nurture, follow-up sequences and lifecycle marketing
    • Create and maintain dashboards and reports that give the CCO clear visibility of marketing performance
    • Export and analyse data to identify trends, optimise campaigns and inform strategic decisions
    Market and competitive intelligence
    • Monitor competitor activity on an ongoing basis and maintain a regular competitive landscape summary for the CCO
    • Stay current on digital marketing trends relevant to the professional services and virtual services sector
    • Identify new channels, formats and audiences that SmartPA should be considering
    Brand awareness and PR
    • Identify and pursue opportunities to raise SmartPA’s profile — awards, speaking slots, media coverage, partnerships
    • Work with our BD & Marketing Operations Manager to manage our social media presence with a consistent posting cadence and clear engagement strategy
    • Ensure our website accurately reflects our proposition and is kept current
    ]]>     Experience Essential
    • 3–5 years’ experience in a B2B marketing role, ideally within professional services, SaaS or a similarly client-focused sector
    • Proven experience managing HubSpot, including building workflows, segmenting lists and reporting on pipeline activity
    • Strong understanding of content marketing strategy and the ability to brief and manage external creative resource effectively
    • Experience running lead generation campaigns across digital channels including LinkedIn, email and paid search
    • Excellent written communication skills — you can write clearly and compellingly yourself, and you know how to improve someone else’s work
    • Commercially minded; you understand that marketing exists to drive revenue, not just awareness
    Desirable
    • Experience marketing to both SMB and mid-market or enterprise audiences
    • Familiarity with SEO and GEO principles and optimisation 
    • Experience working with or managing a freelance creative or content resource
    • Exposure to the virtual services, PA/EA, or business outsourcing sector

    ]]>     Work Remotely Salary Schedule Job Type What's in it for you?
  • A genuine seat at the table in a commercially ambitious, growing business
  • Direct access and visibility with the CCO and other board members — your work will be seen and valued
  • The autonomy to build and own a marketing function rather than execute someone else’s plan
  • A collaborative, small-team environment where you’re trusted to get on with it
  • Remote working with the opportunity to travel to our Edinburgh City Centre office for meetings and team collaboration
  • Competitive salary commensurate with experience
    • ]]>     How to Apply Examples of content you've briefed, campaigns you've run or HubSpot dashboard you've built are very welcome. ]]>     permanent experienced part-time 2-5 brand_and_product_marketing marketing_and_product 2026-05-21T17:41:21+00:00 35000.00 45000.00 £ GBP yearly